Seung-Ho An

Interests

No activities entered.

Courses

Scholarly Contributions

Journals/Publications

• Meier, K. J., Prince, W., & An, S. (2025).

  Through the Looking Glass: Extending the "Satisfaction Mirror" in Thirty-Nine Countries

  . International Public Management Journal.
• Song, M., An, S., & Yang, S. (2025).

  Socioeconomic Disparities, Service Equity, and Citizen Satisfaction: Cross-National Evidence

  . Public Administration Review. doi:10.1111/puar.13886
  More info

  The literature on citizen satisfaction has predominantly focused on the key factors of service quality, with scant attention paid to the role of equity. Furthermore, these studies often rely on a single demographic identity within a single country, limiting their scope. This study aims to address these gaps by examining how outcome disparities based on socioeconomic status (SES) affect satisfaction with service providers across countries. Using a cross-national education database, we employ three SES measures—education, income, and occupation—to test how disparities in student performance across SES groups affect parents' satisfaction with schools. Our findings show that parents in less professional occupations express lower satisfaction with schools when their children underperform compared with students whose parents hold more professional jobs. However, this relationship does not exist for education- or income-based disparities. This study advances the understanding of how outcome disparities based on SES are associated with citizen satisfaction.
• Meier, K. J., An, S., Davis, J., & Park, J. (2023). Secondary Benefits of Manipulation Checks: Three Illustrations from Behavioral Public Administration.. Journal of Policy Studies, 1-8.
• Song, M., An, S., & Meier, K. J. (2023). Public Participation and Social Equity: Educating Immigrant Populations. Administration & Society.
• An, S., & Meier, K. J. (2022). Optimal Turnover Rates and Performance in Public Organizations: Theoretical Expectations. Public Performance & Management Review.
• An, S., Jensen, U. T., Bro, L. L., Andersen, L. B., Ladenburg, J., Meier, K. J., & Salomonsen, H. H. (2022). Seeing Eye to Eye: Can Leadership Training Align Perceptions of Leadership?. International Public Management Journal.
• An, S., Song, M., & Meier, K. J. (2022). Representative Bureaucracy and the Policy Environment: Gender Representation in Forty-Four Countries. Public Administration.
• Fjendbo, T. H., Jacobsen, C. B., & An, S. (2022). The Importance of Similarity: How Gender Congruence Matters for the Impact of Leadership Training. Administration & Society.
• An, S. (2021). Nonprofit Board Turnover and Financial Performance: Examining Optimal Board Turnover Rate in United Way Organizations. Nonprofit Management & Leadership, 32(1), 79-98.
• An, S., & Meier, K. J. (2021). Gender and the Effectiveness of Leadership Training: Results from a Field Experiment. Review of Public Personnel Administration.
• Song, M., An, S., & Meier, K. J. (2021). Quality Standards, Implementation Autonomy, and Citizen Satisfaction: Cross-National Evidence. Public Management Review, 23(6), 906-928.
• Amirkhanyan, A. A., An, S., Hawks, B. A., & Meier, K. J. (2020). Learning on the Job: The Impact of Job Tenure and Management Strategies on Nursing Home Performance. Administration & Society.
• An, S., Meier, K. J., Ladenburg, J., & Westergaard-Nielsen, N. (2020). Leadership and Job Satisfaction: Addressing Endogeneity With Panel Data From a Field Experiment. Review of Public Personnel Administration, 40(4), 589-612.
• Meier, K. J., & An, S. (2020). Sector Bias in Public Programs: US Nonprofit Hospitals.. Journal of Behavioral Public Administration.
• An, S. (2019). Employee Voluntary and Involuntary Turnover and Organizational Performance: Revisiting the Hypothesis from Classical Public Administration. International Public Management Journal.
• An, S., Meier, K. J., Bollingtoft, A., & Andersen, L. B. (2019). Employee Perceived Effect of Leadership Training: Comparing Public and Private Organizations. International Public Management Journal, 22(1), 2-28.
• Cook, S. J., An, S., & Favero, N. (2019). Beyond Policy Diffusion: Spatial Econometric Models of Public Administration. Journal of Public Administration Research and Theory.
• Meier, K. J., Johnson, A. P., & An, S. (2019). Perceptual Bias and Public Programs: The Case of the United States and Hospital Care. Public Administration Review.
• Paarlberg, L. E., An, S. H., Nesbit, R., Christensen, R. K., & Bullock, J. (2018). A Field Too Crowded? How Measures of Market Structure Shape Nonprofit Fiscal Health. Nonprofit and Voluntary Sector Quarterly, 47(Issue 3). doi:10.1177/0899764018760398
  More info

  This article explores how various dimensions of market structure, often used to measure organizational crowding, affect the fiscal health of nonprofit organizations. Using 2011 National Center for Charitable Statistics (NCCS) nonprofit sector data, our findings generally support population ecology’s model of a curvilinear relationship between density and days of spending. However, we also find that single dimensions of market structure do not fully capture the effects of market competition. Increasing density has a negative effect on the fiscal health of organizations in markets in which resources are more evenly distributed among actors, whereas increasing density of organizations has a positive effect on organizational fiscal health in markets in which resources are less evenly distributed among actors. These results are sensitive to different specifications of fiscal health and field of nonprofit activity.
• Paarlberg, L. E., An, S., Nesbit, R., Christensen, R. K., & Bullock, J. (2018). A Field Too Crowded? How Measures of Market Structure Shape Nonprofit Fiscal Health. Nonprofit and Voluntary Sector Quarterly, 47(3), 453-473.
• Teodoro, M. P., & An, S. (2018). Citizen-Based Brand Equity: A Model and Experimental Evaluation. Journal of Public Administration Research and Theory.
• AbouAssi, K., & An, S. (2017). Gender representation and organizational size: examining opportunities for members' involvement in membership organizations. Public Management Review, 1--18.
• An, S., & Cheon, O. (2017). Blowing in the Wind: A Study for Granger-Causality between Managerial Strategy and Organizational Performance. Public Management Review.
  More info

  Mixed findings on the impact of strategy on performance suggest that it is necessary to investigate the causal relationship between strategy and performance. We theorize that past negative performance may motivate public managers to be defenders, which will enable them to focus on core tasks. Using Texas school district data, we explore the reverse-causality between strategy and performance through Granger-Causality test. Our findings suggest that poorly performing public organizations are more likely to be defenders, though past strategy does not significantly influence performance. The findings contribute to the literature by demonstrating that the strategy-performance link may run in reverse direction.

Others

• Sandvik, J. J., Griffin, C., & An, S. (2025, October).

  Recruitment and Retention of Arizona's Detention Officers

  .
• Barrera, S., Dow, D., An, S., Griffin, C., & Sandvik, J. J. (2024, January).

  Arizona Fire Service and Law Enforcement Recruitment Survey

  . https://morrisoninstitute.asu.edu/sites/default/files/2024-01/1 - Arizona Fire Service and Law Enforcement Recruitment Survey 2024.pdf
• Barrera, S., Dow, D., An, S., Griffin, C., & Sandvik, J. J. (2024, January). Arizona Fire Service and Law Enfrocement Recruitment Survey. https://morrisoninstitute.asu.edu/sites/default/files/2024-01/1%20-%20Arizona%20Fire%20Service%20and%20Law%20Enforcement%20Recruitment%20Survey%202024.pdf
• Sandvik, J. J., Griffin, C., An, S., Dow, D., & Barrera, S. (2024, January). Arizona Law Enforcement Retention Survey. https://morrisoninstitute.asu.edu/sites/default/files/2024-01/2%20-%20Arizona%20Law%20Enforcement%20Retention%20Survey%202024.pdf