Sarah D Mauet

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Presentations

• Mauet, S. D. (2023, January). “But Does it Help?: Actionable and Meaningful Insights from Recent Usability Research”. Innovations in Technology Conference. Phoenix, AZ: Legal Services Corporation.
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  When designing and refining any technology, usability testing is one of our main tools to assess what works and what doesn’t. It helps us understand if users can easily access a resource, if our design assumptions stand up to real-life needs, and how we can make our products more welcoming and inclusive. But we also want to know if “working as intended” is actually valuable to users, and achieving the outcomes we aspire to. This session will: 1.) highlight insights from recent usability studies on legal help tools and discuss what design, content and accessibility changes were made as a result, 2.) discuss strategies for participatory approaches that reimagine the role of community allies and clients in the testing process and 3.) offer a step-by-step framework for outcome goal testing that can help projects conceive sound research questions and produce meaningful usability testing data. Bring your own ideas and challenges to this discussion, and take practical tips and resources home.SpeakersLiz Keith(Speaker)Pro Bono Net, Program Director, State and National ProgramsEric Vang(Speaker)Alaska Legal Services Corporation, Senior Technology AttorneySarah Mauet(Speaker)Innovation for Justice, University of Arizona College of Law, UX4Justice Director and Professor of Practice
• Mauet, S. D. (2023, January). “Using Human-Centered Design to Improve the Child Support Experience in Michigan”. Innovations in Technology Conference. Phoenix, AZ: Legal Services Corporation.
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  The Michigan Office of Child Support (OCS) was considering implementing an online dispute resolution platform statewide to advance its goal to help families achieve well-being and self-sufficiency. However, rather than adopt a new technology and hope it would meet parents’ needs, they partnered with Innovation for Justice's UX4Justice initiative to better understand the obstacles families face with the current system, and to craft human-centered solutions to increasing engagement that address family needs. We’ll share how UX4Justice conducted a UX discovery project to understand the needs, desires, challenges, and pain points families in the child support system currently face, show prototypes of the human-centered tech solutions we tested, and discuss how Michigan is using the recommendations as part of an overall human centered design approach to program development. Finally, we will discuss the importance of user research and provide some tips for how attendees can start doing UX work themselves.  With Sarah Mauet, UX4Justice Director and Professor of Practice, University of Arizona College of LawErin Frisch, Title IV-D Director for Michigan and Director of the Michigan Department of Health and Human Services (MDHHS) Office of Child Support (OCS)
• Mauet, S. D. (2023, May). “Advancing technology to help Alaska’s low-income community members apply for social security disability benefits”. Equal Justice Conference. Dallas, TX: American Bar Association.
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  ALSC and UX4Justice will share the processes and lessons from their evaluation of Benefactor, ALSC's digital assistant for community navigators who support SSI/SSDI applicants. Panelists will cover how usability testing (design, implementation, and evaluation) can be paired with design and systems-thinking to create a development roadmap that meets legal empowerment goals.Sarah Mauet,  Innovation for Justice, University of Arizona College of Law Eric Vang, Alaska Legal Services Corporation
• Mauet, S. D. (2022, October). “Effective and Fair Use of Online Dispute Resolution”. Oklahoma Access to Justice Summit. Online: Oklahoma Access to Justice Foundation.
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  Experts and attorneys who use online dispute resolution tools will discuss the full range of online dispute resolution approaches, best practices for implementation, and opportunities for innovation that ensure accessible justice for all.Pansy Moore-Shrier, Founder, Two Goats Solutions Inc.Jeffrey Aresty, Owner, Aresty International Law Offices, P.C.Kenton Brice, Interim Director of the Law Library and Director of Technology Innovation, University of Oklahoma College of LawSarah Mauet, UX4Justice Director and Professor of Practice, University of Arizona, James E. Rogers College of Law

Case Studies

• Mauet, S. D. (2023. Benefactor Phase II Final Report - UX4Justice Final Report: Benefactor UX Evaluation and Roadmap(p. 166).
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  In Spring 2023, UX4Justice continued a collaboration with stakeholders and community members to conduct a user experience (UX) evaluation and discovery that identified opportunities for improving the UX of Benefactor, and built a human-centered roadmap for future product development, legal empowerment, and market growth. We released a Final Report. 
• Mauet, S. D. (2022. Benefactor Phase I Report - UX4Justice Report: Benefactor UX Evaluation and Roadmap(p. 211).
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  In Fall 2022, UX4Justice collaborated with stakeholders and community members to conduct a user experience (UX) evaluation and discovery that identified opportunities for improving the UX of Benefactor, and built a human-centered roadmap for future product development, legal empowerment, and market growth. We published a mid-study Phase I report.