Brian Hilligoss

Interests

Research

coordination, organizational routines, sensemaking, narrative, high-reliability organizations, organizational change and development, process metaphysics, design thinking and human-centered design

Teaching

health care management, health care quality and patient safety, leadership, organizational change, qualitative research methods

Courses

Scholarly Contributions

Chapters

• Hilligoss, B., & Cohen, M. D. (2011). Hospital handoffs as multifunctional situated routines: implications for researchers and administrators. In Biennial Review of Health Care Management(pp 91--132). Emerald Group Publishing Limited.
• Rieh, S. Y., & Hilligoss, B. (2008). College students’ credibility judgments in the information-seeking process. In Digital media, youth, and credibility(pp 49--72). Mit Press Cambridge, Mass.

Journals/Publications

• Hoffman, A., Hilligoss, B., Tanenbaum, S. J., Ferrari, R., & Song, P. H. (2020). Why do some caregivers of children with special needs participate in care management while others do not? Lessons from a population in a pediatric accountable care organization. Journal of Health Care for the Poor and Underserved, 31(2), 859-870. doi:10.1353/hpu.2020.0065
• Hilligoss, B., Tanenbaum, S. J., Paul, M., Ferrari, R. M., & Song, P. H. (2021). What makes health services usable? Insights from a qualitative study of caregivers of children with disabilities. Health Care Management Review, 46(2). doi:10.1097/HMR.0000000000000249
• Song, P. H., Xu, Y. W., Chisolm, D., Alexy, E., Ferrari, R. M., Hilligoss, B., & Domino, M. E. (2019). How does being part of a pediatric ACO impact health services use for children with disabilities?. Health Services Research, 54(5), 1007–1015. doi:10.1111/1475-6773.13199
• Tanenbaum, S. J., Hilligoss, B., & Song, P. H. (2018). Health Care innovation and children in poverty: lived experiences of caregivers of children with disabilities in a medicaid-serving ACO. Journal of Children and Poverty. doi:10.1080/10796126.2018.1554182
• Hilligoss, B., Mcalearney, A. S., & Song, P. H. (2017). Coping with interdependencies related to patient choice: Boundary-spanning at four accountable care organizations. Health Care Management Review, 1-12. doi:10.1097/HMR.0000000000000147
• Hilligoss, B., Song, P. H., & McAlearney, A. S. (2017). Aligning for accountable care: Strategic practices for change in accountable care organizations. Health care management review, 42(3), 192--202. doi:10.1097/HMR.0000000000000110
• McAlearney, A. S., Hilligoss, B., & Song, P. H. (2017). Private sector accountable care organization development: A qualitative study. American Journal of Managed Care, 23(3), 151--158.
• Moffatt-Bruce, S. D., Hilligoss, B., & Gonsenhauser, I. (2017). ERAS: Safety checklists, antibiotics, and VTE prophylaxis. Journal of Surgical Oncology, 116(5), 601–607. doi:10.1002/jso.24790
• Murray, K. R., Hilligoss, B., Hefner, J. L., McAlearney, A. S., VanBuren, A., Huerta, T. R., Moffatt-Bruce, S., & others, . (2017). The quality reporting reality at a large Academic Medical Center: Reporting 1600 unique measures to 49 different sources. International Journal of Academic Medicine, 3(1), 10-15. doi:10.4103/2455-5568.209844
• Walker, D. M., Hefner, J. L., Sova, L. N., Hilligoss, B., Song, P. H., & McAlearney, A. S. (2017). Implementing Accountable Care Organizations: Lessons From a Qualitative Analysis of Four Private Sector Organizations. Journal of Healthcare Management, 62(6), 419--431. doi:10.109 7/JHM-D-16-00021
• Hefner, J. L., Hilligoss, B., Knupp, A., Bournique, J., Sullivan, J., Adkins, E., & Moffatt-Bruce, S. D. (2016). Cultural Transformation After Implementation of Crew Resource Management: Is It Really Possible?. American Journal of Medical Quality, 32(4), 384 - 390. doi:10.1177/1062860616655424
• Hefner, J. L., Hilligoss, B., Sieck, C., Walker, D. M., Sova, L., Song, P. H., & McAlearney, A. S. (2016). Meaningful engagement of ACOs with communities: the new population health management. Medical care, 54(11), 970--976.
• Hilligoss, B., Song, P. H., & McAlearney, A. S. (2016). Coordination mechanisms in four accountable care organizations. International Journal of Organization Theory & Behavior, 19(2).
• Vogus, T. J., & Hilligoss, B. (2016). The underappreciated role of habit in highly reliable healthcare. BMJ Qual Saf, 25(3), 141--146.
• Hilligoss, B., & Vogus, T. J. (2015). Navigating care transitions: a process model of how doctors overcome organizational barriers and create awareness. Medical Care Research and Review, 72(1), 25--48.
• Hilligoss, B., Mansfield, J. A., Patterson, E. S., & Moffatt-Bruce, S. D. (2015). Collaborating—or “selling” patients? A conceptual framework for emergency department--to-inpatient handoff negotiations. The Joint Commission Journal on Quality and Patient Safety, 41(3), 134-143. doi:http://dx.doi.org/10.1016/S1553-7250(15)41019-0
• Hilligoss, B. (2014). Selling patients and other metaphors: A discourse analysis of the interpretive frames that shape emergency department admission handoffs. Social Science & Medicine, 102, 119--128.
• Hilligoss, B., & Moffatt-Bruce, S. D. (2014). The limits of checklists: handoff and narrative thinking. BMJ Qual Saf, bmjqs--2013.
• Hilligoss, B., & Cohen, M. D. (2013). The unappreciated challenges of between-unit handoffs: negotiating and coordinating across boundaries. Annals of emergency medicine, 61(2), 155--160.
• Cohen, M. D., Hilligoss, B., & Amaral, A. (2012). A handoff is not a telegram: an understanding of the patient is co-constructed. Critical care, 16(1), 303.
• Hilligoss, B., & Zheng, K. (2012). Chart biopsy: an emerging medical practice enabled by electronic health records and its impacts on emergency department--inpatient admission handoffs. Journal of the American Medical Informatics Association, 20(2), 260--267.
• Cohen, M. D., & Hilligoss, P. B. (2010). The published literature on handoffs in hospitals: deficiencies identified in an extensive review. Quality and Safety in Health Care, qshc--2009.
• Hilligoss, B., & Rieh, S. Y. (2008). Developing a unifying framework of credibility assessment: Construct, heuristics, and interaction in context. Information Processing & Management, 44(4), 1467--1484.
• Hilligoss, B., & Silbajoris, C. (2004). MedlinePlus goes local in NC: the development and implementation of NC Health Info. Journal of Consumer Health on the Internet, 8(4), 9--26.

Proceedings Publications

• Woods, Z., Hilligoss, B., Duchon, A., Beecroft, N., & Patterson, E. S. (2014). Detecting differences in communication during two types of patient handovers: A linguistic construct categorization approach. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 58.
• Hilligoss, B. (2010). Dissecting the Pre-Handoff chart biopsy: Information seeking in the electronic health record. In Proceedings of the Association for Information Science and Technology, 47.
• Batcheller, A. L., Hilligoss, B., Nam, K., Rader, E., Rey-Babarro, M., & Zhou, X. (2007). Testing the technology: playing games with video conferencing. In Proceedings of the SIGCHI conference on Human factors in computing systems.
• Hilligoss, B., Zhang, D., Given, L. M., Sadler, E., Ketchell, D. S., & MacCall, S. (2005). Improving access to health information: Digital libraries for the health sciences. In Proceedings of the Association for Information Science and Technology, 42.
• Quiroga, L. M., Hilligoss, B., Mostafa, J., Hlavackova, Z., Wood, L., Chen, X., & Dippie, S. R. (2004). Digital libraries for consumer health information (SIG DL). In Proceedings of the Association for Information Science and Technology, 41.

Presentations

• Hilligoss, P. B., & Vogus, T. J. (2019, August). Configuring routines: How interdependence is enacted among routines in complex ecologies. Academy of Management Annual Meeting. Boston, MA.
• Gilliland, S. W., Betlach, T., Reed, G., Hilligoss, B., Bond, M. T., & Jannenga, H. (2018, May). Future of Healthcare. Future of Healthcare Panel. Phoenix, AZ: University of Arizona Eller College of Management and UA Phoenix College of Medicine.
• Hilligoss, B. (2018, June). The Dynamics of Open System Routine Ecologies. Process Symposium: Process Research in Organization Studies (PROS). Halkidiki, Greece: Process Research in Organization Studies.
• Hilligoss, B. (2018, September). Boundary-spanning in the age of accountable health care. Eller Celebrate Research 2018. Tucson, AZ: Eller College of Management, University of Arizona.
• Hilligoss, B., Maike, T., Peter, M., & Thomas, H. (2018, June). Exploring Post-Modern Organizational Theory in Healthcare. Organization Theory in Health Care conference. Baltimore, MD: Johns Hopkins University.
• Hilligoss, P. B. (2017, October). Shifting mindsets in the move from volume to value. St. Joseph’s Annual Medical Staff Meeting. Tucson, AZ: Carondelet St. Joseph's Hospital.
• Hilligoss, P. B., Tanenbaum, S. J., Ferrari, R. M., Belden, C. M., & Song, P. H. (2017, August). Caregivers at the interface: Coordinating care for children with disabilities in incompatible systems of services. Academy of Management Annual Meeting. Atlanta, GA: Academy of Management.
• Song, P. H., Chisolm, D. J., Hilligoss, P. B., & Domino, M. (2017, November). How does being in an ACO impact the health care experiences of children with disabilities?. Webinar. Online: NC Institute for Public Health & The Patient Centered Outcomes Research Institute.

Others

• Song, P. H., Chisolm, D., Domino, M. E., Ferrari, R. M., Hilligoss, B., Mangione-Smith, R., Schied, T., Tanenbaum, S. J., & Xu, Y. W. (2018, July). Improving Care Coordination for Children with Disabilities through an Accountable Care Organization. Patient-Centered Outcomes Research Institute.